Loyalty Platform Transition FAQs

Yes. Our dedicated technology team are ensuring all personal data migrated as part of this upgrade is secure and private. To add an additional layer of security, you will need to reset your password by following the prompts when you sign in to your app/online account for the first time. To view our full Privacy Policy, click here.

You’ll need to complete the update to access the app and scan your QR code in bakery, as the existing app will no longer be functional. Our exciting new changes will only be available on the updated app.

iOS (Apple) Users: If you have automatic updates turned on, you won’t need to do anything. Your device will automatically update your app. If you don’t have automatic updates allowed, you’ll be prompted to update the app. Simply follow the prompts on your device to do so.

Android Users: Your app will notify you that it needs updating. Simply follow the prompts on your device to visit the Play-store and update the app.

No problem at all. Please reach out to our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/ (or button)

Our updated app has exciting new features available, such as recipe and blog content to keep you inspired! We also have a fast-loading QR code feature, so you won’t have to wait for your QR code to load when you’re in the bakery.

Now that you have access to our new app and loyalty website, your password needs to be reset to ensure your account and information is secure in the new system.

You will be prompted to reset your password the first time you use the updated app or access the new loyalty website.

1. Open the app and select “Forgotten Password?”
2. Enter your email address to verify your account.
3. Select “Send verification code”. A code will be sent to your email, it may take some time to receive it. If you do not see the code in your inbox, please check your junk or spam.
4. Copy the verification code from the email into your Bakers Delight App.
5. Enter the verification code and select “Verify code”.
6. Select “Continue” and enter a new password. The new password needs to a) be between 8-64 characters and b) include at least 3 options of a lowercase letter, uppercase letter, number and symbol (e.g.!, #, &). Click “Save”.

Then, you’re all set to log in!

No problem at all. Please reach out to our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/

Yes, you will!

Yes, if you have provided us with your birthday details, you will! Your free scone will appear in your account on your birthday.

Any vouchers you’re entitled to, based on your spend balance, will be issued to you upon you earning enough points and reaching the Spend Threshold of $55. Previously, these vouchers were held so only one was issued at a time. However now you’ll be issued your voucher as soon as you earn it. Please note, you still will not be able to redeem multiple vouchers in the one transaction, as per our program Terms and Conditions.

Once our updated app is launched, there may be a small delay in spend balance totals syncing across from the existing app to the updated app. If you have any concerns, you can contact our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/

It sure will! We’ve made sure no one is going to miss out. If you haven’t seen your Spend Balance update within 24 hours of your shop, you can contact our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/

Yes, any rewards you have will still be available when you update your app or login to the new loyalty website. These rewards will be able to be redeemed as per usual in a bakery. If you have any difficulties viewing or redeeming your rewards, please reach out to our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/

Notifications may be paused as we transition, and the updates are finalised. Rest assured; the offer will still appear in your account in bakery even if you’ve not received a notification. If your $5 voucher is not available in bakery as expected, please reach out to our Customer Care team on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/

We’ve got your changes, but there may be a slight delay in these changes being reflected in your account. If you’re still not seeing these changes after 24 hours, reach out to our Customer Care team who can update the details for you. You can contact them on 1800 325 325 or via our contact form here: https://www.bakersdelight.com.au/contact/

As part of us moving over to our exciting new email platform we’ll also be sending emails from a different email address. They will all come from “Bakers Delight” but you may notice the “from” email address has changed, so there’s no need to worry. Be sure to add us to your safe sender list to make sure you continue receiving information about special offers and new products!

There will be no impact on redeeming your welcome gift. Just remember to either scan your Dough Getters card, app or give your mobile number to the bakery team member so they can look up your Dough Getters account. Please note that after signing up, your welcome offer may take up to 48 hours to appear in your account and be ready to use.

If your account isn’t showing up when you’re shopping, it’s most likely because:

• Your account may be needing some extra details – please contact our Customer Care team for assistance with this
• If your account doesn’t show up when you scan your Dough Getters app – instead provide your mobile number to the bakery team and we can look you up

You can reach out to our Customer Care team to answer any questions or concerns you may have! Simply call us on 1800 325 325 or email us at customer.relations@bakersdelight.com.au